Customer Success Manager

Customer Success Manager are brand ambassadors who go above and beyond to help Mozenda’s customers thrIve.

Who you are:

You’re a project management whiz who loves to keep things moving in the right direction. You’re able to clearly assess a problem and create powerful and cost-effective solutions. You possess remarkable attention to detail and don’t let anything slip through the cracks. You’re an empathetic and articulate communicator who excels at making people feel understood. You thrive in a team-focused, fun, and collaborative environment, and you’re both willing to learn and to lend your knowledge and experience to others.You thrive in a team-focused, fun, and collaborative environment, and you’re willing to learn and to lend your knowledge and experience to others.

Qualifications / Skills:

  • Proficiency with G Suite, Microsoft Office, Salesforce, and YouTube
  • Excellent communication skills, including conflict resolution
  • Ability to collaborate across multiple teams and departments
  • Experience in Tech Support and/or Customer Service roles
  • Ability to interface with C-level executives and business leaders

What you'll do:

  • Conduct regular business reviews
  • Identify and implement best practices
  • Assess customer pain points and provide prompt, effective solutions 
  • Help develop knowledge base and training material
  • Coordinate training, support, and engineering resources to resolve customer issues
  • Work with business leaders to  develop effective data strategies 
  • Fuel revenue growth and consistent renewals
  • Provide dedicated support to clientele across a variety of industries and locations

Compensation & Benefits

Compensation: $13-$15 / hour
Position type: Part-time

  • Health & Dental coverage
  • Paid time off
  • Catered lunches
  • Fully stocked kitchen
  • Flexible hours
  • Onsite gym
  • Swanky new Silicon Slopes HQ

Job Application

Step 1 of 3 – Basic Information