Product Specialist
As a Product Specialist, you’re responsible for providing the friendly, knowledgable, and effective customer support Mozenda is known for. Our Product Specialists delight customers with their incredible product knowledge, problem-solving know-how, and clear, affable communication.
Who you are:
You’re an amazing communicator who brings professionalism and panache to every conversation. You love to help others and do everything you can to help your clients succeed. You’re technically minded, take pride in your expertise, and love to expand your knowledge. You thrive in a team-focused, fun, and collaborative environment, and you’re willing to learn and to lend your knowledge and experience to others.
Qualifications / Skills:
- Excellent customer service skills
- Proficient in Microsoft Office
- Working knowledge of HTML, XML, and JavaScript
- Basic understanding of regular expressions and XPath
Experience using SalesForce or similar CRM platform
Tech Support experience
What you'll do:
- Provide technical support using Mozenda’s software
- Respond to inbound calls, chats, and emails from customers
- Conduct customer training using GoToMeeting
- Create and modify web-scraping scripts
- Resolve various account and billing issues
- Optimize data collection, scheduling, and publishing
Compensation & Benefits
Position type: Part-time
- Health & Dental coverage
- Paid time off
- Catered lunches
- Fully stocked kitchen
- Flexible hours
- Onsite gym
- Swanky new Silicon Slopes HQ
Job Application
